Cancellation window

Cancel by phone or email up to 24 hours before the agreed start and nothing is charged. A later cancellation may carry the cost of parts already bought for you, stated in the quote.

Rescheduling

You can reschedule at no cost. We offer the nearest open slot within one business day.

When we owe you a refund

A full refund applies when we cancel, when we cannot deliver the agreed work, or when the result does not match the quote and we cannot correct it within a reasonable time.

• Full refund if cancelled more than 24 hours before the booked visit
• No refund if cancelled with less than 24 hours notice
• Full refund if we cannot attend on the agreed date
• Deposits for installation are refundable if the job is cancelled before parts are ordered

How to ask for a refund

1. Call or message us to request cancellation
2. Confirm the booking reference or your address
3. Refund is processed to the original payment method

Timeline

Refunds are processed within 5 working days of the cancellation request.

Questions about this policy

Write to [email protected] or call +44 121 562 8241 during Mon-Fri 09:30-17:15, Sat 10:15-15:30. We answer every request within one business day.

Merchant

Aircura Comfort Ltd.

Registered address

27 Bristol Street, Birmingham, B5 7AA, United Kingdom

Email

[email protected]

Phone

+44 121 562 8241

Working hours

Mon-Fri 09:30-17:15, Sat 10:15-15:30

Registration

Company No. 14488446